WH Spokesman Doesn't Know If Obama Has Tried to Access Healthcare.gov

By Susan Jones | October 10, 2013 | 5:11 AM EDT

This photo provided by HHS shows the main landing web page for HealthCare.gov. (AP Photo/HHS)

(CNSNews.com) - Has the tech-savvy President Obama tried to log onto Healthcare.gov to check on his signature legislative achievement?

White House spokesman Jay Carney couldn't answer that question on Wednesday:

"There's no question that he's capable, when it comes to using technology," Carney told reporters. "I don't know that he's -- he gets briefed on implementation regularly and is shown how the system works. So I know he's very familiar with it.

"I don't know if he's personally gone on the website absent those briefings that he's had, but he is up to date on the implementation process. He's up to date on the steps being taken to address the problems with the website. And he has instructed his team to work 24/7 to resolve these problems."

The reporter asked Carney to "take the question," which means he would ask if Obama has tried to log on.

"I can take the question, Lynn," Carney said to the reporter. "But I can tell you that he -- I can guarantee you he knows, in great detail, how the website works, what the issues are, the number of people who are -- across the country -- who have been going to the website and exploring the options available to them, and he has made clear to his team that he wants them to take every measure necessary to improve the consumer experience."

Meanwhile, the dysfuntion continues at the Department of Health and Human Services, which tweeted on Wednesday: "We know many of you are experiencing technical difficulties. We are working 24/7 to address these issues. You can also apply over the phone."

Carney told reporters Wednesday that "we've said all along...we expected there would be problems and glitches that needed to be fixed along the way."

He said the problems with the healthcare.gov website are being fixed:

"Every day we're taking steps to address this problem. Every day the problem -- the situation improves, and more and more Americans, the millions who have demonstrated their interest in finding out about the opportunities for health insurance through the marketplaces, are finding that experience easier. We've taken action to ensure that you can enroll and shop through the call centers, to alleviate some of the burden created by the -- by the issues with the website."

Carney said the main problem is "high volume," adding, "People are working overnight to make those improvements to the website."